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Keep checking our fanshop for unique gifts that you can buy for your friends and family. Would you like to travel to Prague for free? Fancy a trip to Copenhagen for less than a tenner?
What can you expect during a typical FlixBus journey? You have free unlimited access to our 4G Wi-Fi. You can also charge your devices easily using one of many onboard plug sockets, customary on all of our coaches.
Comfort on board Our buses are equipped with large and comfortable seats, a toilet, Wi-Fi and power outlets.
Large bus network Choose from over 2, travel destinations in 28 countries and discover Europe with FlixBus. If you do not have a booking confirmation in your email inbox, feel free to try another payment method and book again.
First check your spam folder to see if your booking confirmation is there. If not, we will automatically return the amount paid within a few business days.
If you have not received a refund, please contact us via our contact form. You can take one carry-on item and one piece of luggage free of charge.
We suggest that you use our bag tags or another luggage tagging system to avoid confusion. Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 35 inches.
Transport all your valuables securely in your carry-on baggage. Stow it on the bus so that the exit and walking areas are not blocked i.
Your hold baggage is limited to one item with dimensions of 31 x 20 x 12 inches and a weight of 50 lbs. We consider a trekking backpack to be normal stowed luggage.
If there is still room on the bus, you are free to take an additional baggage item with you. We want to allow as many passengers as possible to take multiple baggage items with them, therefore passengers are limited to one additional baggage item.
Furniture or parts of furniture, electric appliances, surfboards, automobile parts and cardboard packaging as well as animals except for guide and companion dogs are not allowed on the buses.
Feel free to bring your bike with you if it has standard dimensions without any added pieces and weighs up to 55 lbs. Many coaches have bike racks during the summer season.
No, that is not possible. Due to safety reasons, we only transport bikes, just as baggage, together with the passenger. Please fill out our lost item form right away so that we can start searching.
For safety reasons, we cannot accept any pets onto our coaches. Guide and service dogs are an exception. They will be transported for free but please inform us via phone as far in advance as possible so that we can be sure that e.
We recommend including additional baggage during the booking process. Afterwards, you can book a new trip with additional baggage. Please note that the new ticket may be more expensive.
Wheelchairs or walking frames and other assistance can be transported for free. They will be transported in the trunk. If you use a wheelchair, please kindly contact our customer service as far in advance as possible before your trip.
This is important because seating is limited for all passengers and many trips involve multiple carriers. FlixBus may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device.
Your concerns are important to us. We try to respond to all inquiries as quickly as possible, but sometimes it takes a little longer.
You may find an answer to your question here on the help page. Give it a try! You can create a customer account during the booking process by clicking the box in the corresponding field on the payment page.
You will receive an email after booking to confirm your registration. You may also register directly using the login page on our website, and then confirm it via the email you will receive after.
Please be sure you are already logged into Facebook. Afterwards, you are successfully registered and will receive a confirmation email. There is nothing else to do.
You can reset your password here. You can have the confirmation email sent to you again here. There are many advantages to registering as a FlixBus customer!
First, you can save all of your payment methods, making booking quicker and more convenient. This makes it easier to manage your upcoming trips.
You can also make bookings for other people - family or friends - but make sure that you have entered the correct passenger data.
Your personal information and payment data are always safe with us. We do not send any information to third parties.
You can read more about this in our data protection guidelines. Usually, you will receive a survey from us via email right after your ride.
As your feedback is important to us, we would appreciate you filling it out for us. You did not receive a survey after your last trip? This could be because your last trip with us took place very recently.
We do not want to send you too many emails, therefore we do not send a survey for every trip to our frequent passengers. If you did not receive your survey but would still like to share something with us, just use the contact form on our website.
When traveling to other countries, it is very important to have all required documents and IDs with you.
Your baggage should only include duty-free goods and should be open to make the customs process quicker. In any case, label it with your name and address to avoid any confusion.
Please also observe any passport, visa, foreign exchange, tariff, and health regulations. Information on these rules can be obtained from the Federal Foreign Office or from the Federal Police.
For questions related to customs regulations, please get in touch with the central customs authority of your country. The buses offer air-conditioning, onboard restrooms, reading lamps and comfortable seats.
There is also free Wi-Fi and On-board Entertainment, extra legroom, numerous plug-ins and a lot of room for your luggage.
It may happen that you encounter a dead spot during the trip or that not all passengers will be able to surf the web at the same time.
In rare cases, free WLAN or outlets may not be provided, for example when replacement vehicles are used.
There are already breaks planned into our trips which we use to maintain the driving and break periods required by law. However, we certainly want you to get to your destination as quickly as possible, which is why we do not take any additional breaks.
We offer on-board restrooms to make long distance trips more enjoyable without breaks. Smoking is not permitted on our coaches.
This also includes e-cigarettes. However, you can get out for the "length of a cigarette" at the planned stops as well as planned breaks, if smoking is allowed there.
However, please discuss this with your bus driver beforehand, and always make sure to be back at your bus in time, as the drivers cannot wait for individual passengers!
The bus driver will tell you how long the bus will wait at a certain bus stop. You must buckle up on our coaches, just like in the car.
Each seat is provided with a seatbelt that you must wear during the trip. Baggage, as well as additional and special baggage, will be transported in the trunk.
Your driver will make sure your baggage is loaded properly. The carry-on baggage is secure in the compartments above your seat. Your safety is our highest priority.
All vehicles and electronic devices are tested and regularly serviced. The drivers are specially trained for passenger transportation and undergo regular trainings as well.
They must precisely maintain the legally required rest and driving periods, without exception. Therefore, it is possible that two drivers may operate your trip or your scheduled break may be longer, if you are on a longer journey.
If delays occur during the ride, unplanned breaks may be taken in exceptional cases. We thank you for your understanding.
You may also eat and drink on our green coaches so that you feel completely at home and relaxed while you travel. However, please keep your fellow travelers in mind and follow a few guidelines:.
Our tickets are only valid for the exact connection that you booked with us. You will need to buy the relevant ticket for a transfer onto local transportation or any other means of transportation.
Will I receive an invoice for my booking? How do I book a ticket? Phone You can also book your tickets via phone by calling our customer service.
What should I do? Try one of the following solutions, depending on which error occurs: Missing a booking confirmation?
Please double-check your spam folder for the email confirmation. Empty the cache browser process , delete the cookies on your PC, and try it again after restarting the browser.
Try another payment method. Please note that fees might occur with some payment methods. If a new window does not open for an instant transfer in order to enter your 3D Secure code, turn off your popup blocker and try it again.
Contact your bank to verify that you can use the selected payment method. Error on the website? The FlixBus website is optimized for the Chrome browser.
None of that helped? Can I book a ticket for a friend? How do I receive my ticket? Do I have to print my ticket? What requirements does my wheelchair need to satisfy so that I can put it in the passenger cabin?
What do I need to know when traveling with a service animal? Where can I find details about my connection, such as intermediate stops or the location of the final stop?
Why does my child pay the same price as I do?
Flixbus Card Video16 Things You Should Know About FlixBus in Europe
How about a city break to Milan , Paris , Berlin , or Rome? No matter where you want to travel to, FlixBus will get you there! Want something a bit different?
Keep checking our fanshop for unique gifts that you can buy for your friends and family. Would you like to travel to Prague for free?
You have free unlimited access to our 4G Wi-Fi. You can also charge your devices easily using one of many onboard plug sockets, customary on all of our coaches.
Comfort on board Our buses are equipped with large and comfortable seats, a toilet, Wi-Fi and power outlets. Large bus network Choose from over 2, travel destinations in 28 countries and discover Europe with FlixBus.
Travel environmentally-friendly Our efficient coaches are proven to have an excellent carbon footprint per driven passenger-kilometer.
Bus travel and environment. Travel more easily with the app Fast booking, current info on your trip with one click, phone ticket and exclusive offers - our app has all of it!
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